Effective Date: 21 August 2025
Company Name: Multicraft Smartvision Pvt. Ltd. (“My Smart Vision”, “we”, “our”, or “us”)
We aim to provide high-value digital services, training, and opportunities through My Smart Vision. Please read our refund and cancellation terms carefully before making any payments.
1. Webinar Registration (₹299)
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The webinar registration fee is non-refundable, except in the event of cancellation or rescheduling by My Smart Vision.
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If a registered participant cannot attend, they may request access to the recorded version of the webinar (if available).
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Transfer of registration to another participant is not permitted.
2. Smart Partner / Subscription Packages (₹1,999 and above)
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Fees paid for Smart Partner membership or other subscription packages are non-refundable once the account is activated.
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All benefits (OTT subscriptions, digital tools, referral dashboard, training access, etc.) are provided immediately upon activation; hence refunds are not possible.
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If activation is delayed due to technical issues on our side, we will ensure full access or adjustment, but not a cash refund.
3. Service Non-Delivery
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If My Smart Vision is unable to provide the promised services due to internal errors, users may raise a complaint within 7 working days.
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Our team will either resolve the issue, provide the missing services, or extend access at no extra cost.
4. Duplicate / Wrong Payments
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In case of duplicate payments or wrong transactions, refunds will be initiated after verification within 7-10 business days.
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The refund will be credited to the same payment source used at the time of transaction.
5. Cancellation by My Smart Vision
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We reserve the right to cancel or suspend any account that violates our Terms & Conditions.
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In such cases, no refund will be issued.
6. Contact for Refund & Support
For any refund or cancellation-related queries, please contact us:
📍 Multicraft Smartvision Pvt. Ltd.
🌐 Website: https://products.mysmartvision.in/
📧 Email: [email protected]
📞 Phone: +91 941 8686 941