Effective Date: 21 August 2025
Company Name: Multicraft Smartvision Pvt. Ltd. (“My Smart Vision”, “we”, “our”, or “us”)
At My Smart Vision, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, platform, products, and services.
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Information We Collect
When you use our services, register for webinars, or join as a Channel Partner, Local Operator, or Smart Subscriber, we may collect the following information:
- Personal Details: Name, email address, phone number, address, date of birth, etc.
- Account Details: Login credentials, referral ID, partner codes.
- Financial Details: Payment information (processed securely by third-party payment gateways).
- KYC Information: ID proofs, GST details, and business registration documents (for partners/operators).
- Usage Data: IP address, browser type, device information, referral activity, and income reports from our platform.
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How We Use Your Information
We use the collected data to:
- Provide and improve our broadband and referral-based services.
- Track and process referral earnings and commissions.
- Manage registrations for webinars, training, and partner onboarding.
- Verify identity and comply with legal & regulatory requirements (e.g., Indian Direct Selling Guidelines 2021).
- Send updates, promotions, and important account-related notifications.
- Offer technical support and resolve customer issues.
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Sharing of Information
We do not sell or rent your personal information. However, we may share data in the following cases:
- With Service Providers: Payment gateways, hosting providers, and customer support tools.
- With Local Operators/ISPs: To provide internet services and resolve service requests.
- For Legal Compliance: When required by law, regulation, or government authority.
- With Your Consent: If you agree to share details for promotional purposes.
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Data Security
We take appropriate technical and organizational measures to safeguard your personal data, including encryption, secure servers, and limited access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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Your Rights
As a user of My Smart Vision, you have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal obligations).
- Opt out of promotional emails or SMS.
- Withdraw consent for data processing (may affect service usage).
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Cookies & Tracking
Our website and platform may use cookies, analytics, and tracking technologies to enhance user experience, improve functionality, and monitor referral activities. You can disable cookies in your browser settings, but some features may not work properly.
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Third-Party Links
Our website may contain links to third-party platforms (OTT apps, partner portals, payment gateways). We are not responsible for the privacy practices of such external websites.
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Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from children. If you believe your child has provided information, please contact us immediately.
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Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on our website with a revised “Effective Date.”
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Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📍 Multicraft Smartvision Pvt. Ltd.
🌐 Website: https://products.mysmartvision.in/
Email: [email protected]
📞 Phone: +91 941 8686 941
👉 This Privacy Policy is aligned with Indian IT Act, 2000, Direct Selling Guidelines 2021, and industry-standard data protection practices.